FAQs

How many days does it take to ship a product?

At AURA Boutique, most of our pieces are made-to-order. Therefore, dispatch times may vary based on the product. On average, we require 6–8 weeks to ship your order. You can reach us via email at auraboutique102@gmail.com or WhatsApp at +91 70692 25577 for more accurate details on a specific item.

Please Note: Once shipped, delivery typically takes 3 to 5 working days within India.

Do you ship items globally?

Currently, we do not offer international shipping, but we plan to introduce it in the near future.

What are the Shipping Charges?

  • Free shipping across India on prepaid orders.
  • Cash on Delivery (COD) may include a nominal service charge based on your location.

Do I have to pay any Custom Duty Charges?

As we currently only ship within India, there are no custom duties applicable at this time.

Can I order with COD (Cash On Delivery)?

Yes, we accept COD for select pin codes within India. For prepaid orders, we currently support credit card payments.

Is COD available for International Orders?

We do not offer international shipping at this time, so COD is not applicable for international customers.

Is there an Express Delivery option (Shipping within 24–48 hrs)?

Yes, express shipping is available for select ready-to-ship items. Please WhatsApp us at +91 70692 25577 to confirm availability before placing your order.

Do you offer Customization?

Yes, we offer minor customizations such as sleeve additions, length adjustments, and color changes. Contact us on WhatsApp at +91 70692 25577 to discuss your customization request.

How do I get my outfit altered?

We provide a 4" margin in most of our made-to-order outfits to allow for minor alterations. If you need assistance, feel free to reach out and we’ll be happy to help.

Is there a Return/Exchange or Refund policy?

Yes, we accept returns or exchanges within 10 days of delivery for eligible items. Items must be unused, unworn, and returned with original tags and packaging. Please note that custom-made or sale items are not eligible for return or exchange.